At Mayfair Sleep Ltd, we want to ensure your complete satisfaction with our products. If for any reason you are not entirely satisfied with your purchase, we offer a 30-day return policy. Please review the following guidelines and procedures for returning a product:

1. Eligibility: To be eligible for a return, the following conditions must be met:

• The return request must be made within 30 days from the date of purchase.
• The product must be unused, undamaged, and in its original packaging.
• Proof of purchase, such as the order confirmation or receipt, must be provided.

2. Return Process: To initiate a return, please follow these steps:

• Contact our customer support team at [insert contact information] to request a return authorization.
• Provide your order details and reason for the return.
• Once your return request is approved, we will provide you with instructions on how to proceed.

3. Return Shipping: Customers are responsible for the shipping costs associated with returning the product, unless the return is due to a defect or error on our part. We recommend using a trackable shipping method to ensure the safe return of the product. Please retain the shipping receipt as proof of return.

4. Refund or Exchange: Upon receiving and inspecting the returned product, we will process your refund or exchange as per your request.

• Refund: If you choose a refund, the original purchase amount, excluding any shipping charges, will be credited back to the original payment method used for the purchase. Please note that it may take several business days for the refund to be reflected in your account.
• Exchange: If you opt for an exchange, we will arrange for the replacement product to be shipped to you once the return is processed.

5. Non-Returnable Items: Certain items are non-returnable for hygiene and safety reasons, including but not limited to:

• Mattresses, pillows, and bedding accessories (unless defective)
• Custom-made or personalized products
• Items marked as final sale or clearance

6. Damaged or Defective Products: If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or refund, including any applicable return shipping costs.

7. Customer Support: Our dedicated customer support team is available to assist you with any questions or concerns regarding returns. Please contact us at [insert contact information] for further assistance.

We reserve the right to amend or modify this return policy at our discretion. Any changes will be updated on our website and communicated to customers.

Thank you for choosing Mayfair Sleep Ltd. We value your satisfaction and are committed to providing excellent customer service throughout your shopping experience.